Refund policy

30-Day Satisfaction & Return Policy

At Kitty Fighter™, we want you and your cat to be completely satisfied with your purchase. Our policy covers 30 days from the date your package is delivered, according to carrier tracking.

1. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, contact us through our Contact page with your order number and a clear photo or video showing the issue.

Once verified, we will issue a 100% refund or send a free replacement. You will not need to ship the item back.

2. Orders Not Delivered or Lost in Transit

All US orders are shipped with tracking. If your package has not been delivered within 30 calendar days from dispatch, you are eligible for a 100% refund or a free reshipment.

3. Change of Mind

If you or your cat decide the product isn't the right fit after receiving it, contact us within 30 days of delivery and choose one of these options:

• Option A (no return needed): to save you international return shipping costs and hassle, we will issue a 50% partial refund to your original payment method, and you keep the item.
• Option B (standard return): return the unused item in its original packaging. Contact us first and we will send you the return address and instructions; items sent back without contacting us first cannot be processed. Return shipping costs are paid by the customer. Once we receive and inspect the item, we will refund the full product price.

4. How to Start a Request

To start any refund or replacement request, contact us through our Contact page with your order number and full name. Our support team replies within 24–48 business hours.